Frequently asked questions
Clear answers before you upload.
The important questions are about what the product can do, what still needs review, what a job costs, and what happens to the file afterward.
Most asked
Product
What can ClearFrame remove?
ClearFrame is designed for logos, timestamps, custom subtitles, and visual overlays on footage you own or are authorized to modify. Quality depends on movement, transparency, background detail, and the selected mask.
Will every result be perfect?
No. Hidden texture must be reconstructed, and complex motion or detailed backgrounds can expose artifacts. Generate a preview and adjust the mask before full processing.
Detection and masking
Can I edit the mask manually?
Yes. Use Rectangle, Polygon, Brush, and Eraser tools, then adjust expansion and feathering.
Does it work with moving overlays?
Motion-aware propagation is available only where the tracking path supports it. The current MVP persists a full-video static mask, so moving regions may require manual correction or may not suit the current processing path.
Processing and quality
Is audio preserved?
Compatible audio is preserved where technically possible. Other supported audio may be transcoded to AAC for the final MP4.
Which formats are supported?
The current allowlist is MP4, MOV, and WebM, subject to codec and metadata validation.
Billing and credits
How are credits calculated?
The current backend charges 100 credits for a processing job. Daily allowances come from the active Plan API and reset on the scheduled daily cycle.
What happens if a job fails?
The failure path records a refund transaction and returns the job cost when processing does not complete, capped by the plan's daily allowance.
How do I cancel a subscription?
Use Billing in your account. Cancellation is sent through the payment service and the resulting plan state is shown in the account.
Files and privacy
How long are files stored?
Default retention is 24 hours for originals and previews, 6 hours for failed artifacts, and 7 days for outputs. Plan or administrator settings may change applicable windows.
Can administrators access videos?
Administrative access is permission-controlled and should be used only for authorized support, compliance, or operations. Sensitive actions are designed to be auditable.
Troubleshooting
Why did upload validation fail?
The container, MIME type, file size, duration, dimensions, frame rate, or video stream may be outside the active limits. The uploader returns the specific failing check.
What if detection finds nothing?
Retry the analysis or switch to manual masking. An empty detection result does not block the editor.
Next step
Need help with a real project?
Use the Help Center for account, billing, format, and contact routes.